SOP for airport stores
Standard Operation Procedure For Singapore Changi International Airport 65DRONES Retail Stores
Purchase Order/ s
If any received to be acknowledged via email
- If any received to be forwarded to email@example.com 3 days before delivery date so that deliverables can be price tagged and packed, delivery orders and invoices can be prepared and Goh and 65DRONES delivery person can be confirmed;
General rule :Frequency of top up - 2 to 3 weeks for off peak season
1-2 weeks for peak season.
a) if not enough PO is received one week before the scheduled airport delivery, delivery will be rescheduled one week later on the following Tuesday.
b) definition of not enough PO quantity : Less than 30 pieces combined for all 4 outlets.
c) Eg , Delivery is scheduled for 2nd October 2018. But as of 25th September , not enough quantity is ordered.
Next course of action : to chase up PO to be sent by 2nd October.
Next delivery date to be scheduled on 9th Oct 2018.
d) Goh to be contacted and schedule collection ( 3 days before actual delivery date).
eg for above case, if delivery is scheduled on 9th oct , Goh to be informed latest by 6th Oct.
e) Goh collection timing at 65drones office - 11.15 am
Goh arrival time at airport - 12 noon
- Planning the delivery
Goh and 65DRONES delivery person to confirm delivery date, time and meeting terminal( so far always terminal 2 security check point level 2 between departure lane 6 and 7 but in the event terminal has no delivery and another terminal has a big delivery, that may be the meeting terminal instead with the exception of terminal 4 as it is not connected like terminals 1, 2 and 3 are) ;
Goh collects items from 65DRONES office prior;
65DRONES delivery person must have approved airport pass prior then go to pass counter to fill in slip( 2 sheets, carbonated, different colour per day, fill in name, nric/ fin/ ppt, contact no, company TIMES NEWS LINK and initial behind) , be prepared to have finger scanned. if you do not have pass holder you may borrow one from pass counter. display visitor pass and 1 copy of slip in holder and clip prominently on you* if you buy things from airport with the pass you can get 10% discount but do not shop excessively as airport pass can be revoked;
- Getting past security
Goh parks then meets 65DRONES delivery person outside security
65DRONES delivery person pushes Goh' s trolley in to security( need to scan pass and scan finger to go through then show delivery order, items will be checked as well as your bag if any; using trolley use trolley gate, without trolley can go through normal gates) and transfers products to internal airport trolley as external airport trolleys are not allowed past security then returns Goh' s trolley within 20 minutes to avoid additional charge from Goh;
In the event items cannot all fit on internal airport trolley, deliver to nearest store using Goh' s trolley after which there should be space for the balance items on internal airport trolley;
Of course if more than 1 65DRONES delivery person present use more than 1 trolley, space should not be a problem then;
Alternatively, deliver terminal 2 and 4 items to times news link' s warehouse at the basement. If no change, warehouse receiving hours are Monday- Thursday 9am to 430pm. no deliveries during/ on lunch time 1215pm to 145pm and Fridays;
- 5. after successfully past security
once items are on internal airport trolley and Goh' s trolley returned, at each store, check items ordered and delivered, pass delivery order and invoices to staff in charge for the day to check items and stamp and endorse 1 invoice for us. offer to arrange items on shelf. count balance stock( including latest delivery) , write suggested order and pass to staff to submit po request to buying to send us po after* po from buying will take 3 to 5 days; take photograph of items in store preferably with kaboom text in the background. ask if any returns? if yes collect and remember to take paperwork. post returns using envelope provided by boss or bring home and when have substantial Goh will collect or pass to boss when you meet her unless otherwise advised;
if items not tagged or stickered, paste 65DRONES stickers provided and borrow store' s price tag machine and create price tags( key sku and price as per delivery order and invoice) and paste on items;
suggested stock are:
Barcode no nav item no descriptns proposed qty per store
0712376488633 396684 puppygoaidog 2 per store
484479682616 396678 cx10d 10 per store0725452259010 396683 cx10wdtx 5 per store
712376487681 396682 cx17 5 per store
0712376488138 396681 cxof 5 per store
0712376488558 396677 e58 5 per store
712376487827 396680 e011 5 per store
0712376488596 396679 cxstard 10 per store
except terminal 4 max 3 per item due to space constraint and less sales as it is at public area not departure like the other terminals;
- airport trolleys are allowed on travelators and sky trains but not external trolleys like Goh' s;
if no delivery to store, still count stock and suggest order;
We visit alternate tuesdays estimate start at noon finish at 4pm unless otherwise advised
- return visitor pass before going to terminal 4 unless you went there first;
when returning visitor pass if you borrowed holder, you must take out pass and slip before handing to security to exchange them for your nric back;
- getting to terminal 4
take bus from terminal 2 arrival to terminal 4 and vice versa;
- remember smile and look forward to more orders;
- Times New Linkoffice is at basement of terminal 2 near the pass office;
- kaboom buyers are
farokh mobile 94782083 firstname.lastname@example.org,
Josephine email@example.com and
Please be informed that are not always in this office as they have another office in Ang Mo Kio and there more often;
- kaboom store contacts are
changi airport terminal 1departure transit lounge 80 airport boulevard 819642
level 2 departure lounge near e gates transit area
opening hours 6am to 1am
level 2 departure lounge near b gates transit area
opening hours 6am to 1am
level 2 public area opening hours
7am to 11pm
Edited on 26 Sept 2018