Shipping & Collection /payment

NEW -FREE Expedited 3 days express* worldwide shipping for orders below 1kg (non-lithium battery product)

* For customers in Australia,New Zealand, Malaysia, Brunei,Phillipines,South Korea,Japan,Indonesia , Thailand , Hongkong,Taiwan, spend a minimum of USD 120 to qualify
 
* For customers in other countries ( * terms and conditions apply), spend a minimum of USD 200 to qualify.

* 3  to 5 days ( if no custom delay)
* expedited shipping is not available on Sunday and public holidays.

NEW-Next day delivery* within Singapore for orders above USD100

*Spend a minimum of USD100 to enjoy free next day delivery to most addresses based in Singapore ( except airport terminals, Jurong Island,Military camps, offshore islands,PSA terminals, PO boxes,Ports, shipyards). The exceptions may be shipped by Singpost registered mail.

*next day guaranteed for business addresses. Up to 2 days guaranteed for residential addresses. Up to 2 delivery attempts.

* expedited shipping is not available on Sunday and public holidays.

Free Shipping worldwide for any purchase below 1kg and below USD 100(non-lithium battery product)

For orders below USD 100 and under 1 kg, shipping services are fulfilled by Singpost airmail . It usually takes around 8 to 14 days to deliver.

Payment in SGD

For customers who wish to pay in SGD , bank account details is as per below. Kindly whatsapp your order to 65-8720 4983 .

Corporate bank account : 015-904750-4 ( DBS current) 

Account Name : 65drones Pte Ltd

How do we calculate the chargeable weight?

All weights of items listed on this site are chargeable weight.

The chargeable weight is either the weight of the item with the packaging or the volumetric weight of the item with the packaging, whichever is higher.

Eg if item is 2kg with dimension 25cm by 29cm by 29cm, the volumetric weight is 4.2kg. The chargeable weight charged is 4.2kg.

Volumetric weight = Length X Breadth X Width ( cm) / 5000


What is the shipping cost for orders above 1kg?

65Drones ships worldwide using Singapore's most established and reliable DHL Express,DPEX ,  Speedpost International Delivery Services and Singpost Airmail. Once shipped, 65Drones immediately provide shipping notification with shipping details for you to track your shipment .

Shipping is free for orders below 1kg in total weight for any destinations worldwide. Free shipping is fulfilled by Singpost airmail and will generally take around 8 to 16 days* to reach. As shipping is free for orders below 1kg , do note that if customer gives the wrong address and item is shipped back to Singapore , an administrative fee equivalent to the price of the shipping will be charged , if customer request a refund of the item.

The following delivery time and rates are based Speedpost Standard International Delivery Rates. Refer to Speedpost Standard International Delivery Rates.

* Singpost estimated shipping duration is 8 to 16 days but might take up to 2 months to deliver the item. In the event of dispute, please allow up to 3 months from the date of posting for the final status .

The delivery time for DHL express shipping and DPEX is usually 3 days. Cost varies by weight, delivery time and destination countries.

Use the Shipping Estimates Calculator in the shopping cart to estimates the shipping costs of your purchase.

How do I make an exchange?

There is strictly no exchange/ refund for clearance sale items .

The nature of RC products are that generally we offer no warranties as products are easily shorted / burned out / crashed.  Our ready to fly products are 100% tested before they are shipped to you. Exchange is only valid for defective items with fundamental flaw due to manufacturer's defects.  It exclude damages due to user's negligence. Appearance and color variation exchange requests will not be entertained. We offer no exchange for battery and drone parts.

Important : Please whatsapp (65) 8720 4983 or email support@65drones.com for an approval of the exchange request before proceeding with the below. 

For purchase at our retail box.

If you purchase the product at our physical retail boxes, please return the full set of item , together with the official receipt for a 1-1 exchange of the product within 7 days from date of official receipt .

Online purchase

1. Singapore Replacement
 We do not reimburse postage fees. You may only return to exchange a defective item within 7 days, from date of delivery of the item, unassembled and with price tag and original packaging intact. We do not allow exchanges for a different product of the same value. You may mail the item back to our mailing box at the following address: 

65DRONES

My Mail Box 883611
Singapore (919191)

* Singpost registered mail is highly recommended to ensure easy tracking of the parcel.

If we are unable to exchange your item due to unavailability, a refund will be made in a form of a credit voucher equivalent to your order amount within 14 days. Credit vouchers are only applicable online. Kindly note that we do not accept returns for sale merchandise.

  1. International returns

Please return any unsatisfactory item by post and allow up to 21 days to process your exchange. We do not reimburse postage fees. 

When the item is received by 65drones and deem qualified for exchange, a replacement will be shipped out by Singpost Registered Airmail.

 

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